24-hour Dukcapil call center ready to overcome community needs
One form of innovation caused by the development of digital technology is the procurement of a dukcapil call center 24/7. Although relatively new, this service is very useful for identifying people’s problems. Considering that there are now needs and practicalities in urban areas the needs of the public. Waiting in long lines is considered something old-fashioned.
On the other hand, the government wants information about the population and the various socialization and services to be easily enjoyed by citizens. Using various conveniences in technology and information networks, a public service was finally established online. It can be through call centers, popular messengers, or traditional social media.
With the creation of a variety of 24-hour dukcapil call center services , ranging from direct office services to online services, it is hoped that various community problems can be immediately identified and solutions sought. Given the importance of this population data for the various needs of development programs and provide legal protection for their citizens.
The importance of recording population data and citizen records
According to Act No. 24 of 2013, each Indonesian citizen is obliged to report a number of important events for registration. Especially resident-related events such as transfer or change of address, birth, death, marriage or divorce, and even with regard to data on children.
The data is not only recorded but will be processed and used for various purposes of development programs and legal protection for citizens. For example, in this pandemic situation, that requires verification of this data before it can finally be tested for eligibility to receive assistance programs.
In addition, by providing dukcapil call center services 24/7 , it is hoped that it can provide the fulfillment of everyone’s human rights, especially those related to their management of the population. So that there is no discrimination or residents who are left out or left out of the program. One example of this is the right to participate in the political arena in elections.
In addition, the ease of the 24-hour dukcapil call center allows the public to be more aware of their obligations as part of Indonesian citizens to report and record important events. Especially if the process is easy and does not interfere with their business. This awareness campaign is an indication of the government’s success in legally protecting citizens.
The purpose of keeping civil registration for the Alliance
For people, perhaps the data relating to date of birth, marriage date, number of children, domicile and so on do not have significant meaning. But for a country, this has great advantages. Especially for Indonesia as one of the countries of the law must declare the certainty and validity of the credentials in the law.
Therefore, the public if they recorded various data – their population data means that they were recognized by the state for the truthfulness of their information. So in the case of abuse or various related problems, legal protection can be granted. In addition to having the right to have a variety of public services provided. Some public services require you to have genuine residency information.
In addition, by providing accurate, quick and up-to-date data, it is expected to provide data inputs for various organizational applications and industries. Whether it’s government, development or community activities. This allows each application to be distributed in the best way possible and to the target.
The 24-hour dukcapil call center service is some kind of easy communication between the government and its residents. With the hope of being able to accelerate the achievement of various purposes of civic registration. Moreover, considering that the problems in this area are increasingly complex and diverse, this medium can also be a means of identification and desire.
Various services provided by Dukcapil
In general, the service provided by the dukcapil call center is related to various problems of population data. Based on the words of Dukcapil’s Chief Executive, Zudan in October 2020, there were 6 important documents to prioritize their management. The documents are KK, KTP, birth certificate, death certificate, marriage certificate and transfer certificate.
However, basically, population data involves recording and reporting biographical data through the 24-hour dukcapil call center related to important events. It includes various things like location, address, place of birth, issue of social security number (NIK) and various other things, so each citizen actually has legal protection and recognition.
Currently, according to state administration rules and recommendations, these services must be performed quickly, accurately and added. This allows you to perform the validation process and data collection in real time. So that the archives or when necessary in the preparation of the program are no longer concerned about miscalculations.
In addition to solving these various issues, the 24-hour dukcapil call center also provides services related to validation or re-examination. For example, if NIK has been registered in a public service or when you want to find data-related information through online media when you forget to bring the file in question.
Online services as a solution
The population with a total of more than 200 million people certainly has various obstacles and complaints every day. Especially in a pandemic like this, it is highly recommended to avoid crowds, especially in public places. Including the management of various national needs such as credentials or various other letters.
Online, there is a solution to these various needs, from getting complaints or installation problems. That’s why there are problems that arise in this area. In addition to providing various recommendations related to solving these problems. Whether to contact the subdivision section or whether it needs to go through certain channels depending on the type of obstruction.
There are various online media to make the dukcapil call center 24 hours a day. Some of them use telephone service via the number 1500-537 to connect directly to the center of Dukcapil. Emails and websites have also been created to provide various other additional information. In addition, it also uses popular messengers.
That is, using whatsapp services, considering that the majority of the population uses WhatsApp as a general means of communication. The service form is in the form of NIK management, by sending the format Cek #KTP #NIK and then sending it to 0815-3636-9999, it will receivea response based on your complaint. These various options make it easier for residents to take advantage of this service feature.
Using social media to improve services
You realize that society, especially young people, is very active through social media. Whether it’s expressing, playing, collecting with the community or looking for a variety of updated information. This situation provides Dukcapild alam with the opportunity to innovate dukcapil call center service 24 hours a day. This is to capture hopes through social media, especially by targeting young people.
There are two social media platforms used, i.e. Facebook and Twitter. Not only to receive indirectly received reports, but also to provide content in the form of informative updates and various suggestions and information about the population. That’s why it’s hoped that social media users will get used to it and realize the importance of civic registration.
The presence of various online services for Dukcapil call centers should be able to meet the expectations of the government. With the motto or motto semedi “day must be” in various regions, they hope to provide a quick response to their needs. Not only related to the constraints of the complaint, but also to disability.
Currently, problems related to population and civic registration should be identified and resolved immediately. It requires awareness raising and active community engagement in making it happen. One form of governance structure to fill this is to provide a 24-hour dukcapil call center service through various online media.