Lazada Live Chat seems to be the solution when you face the problem of ordering products. Contacting Lazada Customer Service can actually be done in a variety of ways, including sending emails, making calls, and sending messages through the application.
Indeed, compared to the different ways to contact Lazada, live chat is the best solution. As one of the largest marketplaces in Indonesia, Lazada understands very well when it comes to providing flawless service and support to both seller and buyer customers.
Usually, buyers’ customers often want to get solutions and information about the problems with the order they have, but sellers often worry about being related to wrong payments or returns of goods sent by buyers, and of course, by using Lazada live chat, they can do so. It will be faster.
If you use other methods to contact Lazada customer service, such as sending emails, live chat is the best solution you can use when you want to contact Lazada because the queue is very long and the response takes quite a while.
How to contact Lazada via live chat
The live chat recommendations from Lazada are available as an option if you currently have problems and need a quick response, you can use this service anytime and anywhere, so you don’t have to worry, here is how to contact Lazada using the live chat service.
- Visit Lazada’s website. To do Lazada live chat, you must first open the website. In addition to opening the website, you can also install the Lazada application. Download the Lazada application from the App Store or Google Play Store and install the application.
- Make sure you already have a Lazada account. Lazada gives you the option to create an account at the time of purchase, so don’t forget to log in to your account so that it will be much easier to handle complaints later. Through the website or application, you can log in directly to your account.
- Keep scrolling down and look at the bottom left. Later, a live chat will be written. Click on the chat that contains the customer care writing and fill out all the forms you need to fill out, starting with the email. You can submit your complaint immediately and wait for Customer Care to respond.
Benefits of Contacting Through Lazada Live Chat
Of course, compared to contacting Lazada via email or phone connection, this live chat option is widely used as an option. This live chat option has various advantages. Here are some of the benefits:
- You don’t have to spend money. By using this live chat service, you don’t have to spend a lot of money, you just have to spend money on a data package, you can solve your problems quickly and you will always be connected to the live chat service from Lazada.
- B Isa reacted immediately. When we compare our live chat services to other services, we must admit that if we can respond to live chat very quickly, we will feel more secure and comfortable, and we will also be able to resolve issues quickly and appropriately.
- Similar to the steps above, it is very easy to do a live chat using the Lazada application. Just scroll through and click on it to write down what you want to say. You can also live chat by looking for this service in your browser, and you’ll be connected soon after.
- It is more convenient. This live chat service from Lazada has real-time responses, so as customers, we’ll get information at the right time, plus we also don’t have to pay enough attention to live chat. For example, you can do a live chat while working.
- User-friendly. With the experience of keeping gadgets on a daily and continuous basis, of course, we’re used to writing messages easily, so when you’re complaining or asking something on Lazada live chat, it’s easy to use.
Problems you can solve with live chat
When you contact Lazada Customer Care, there are actually a lot of things related to Lazada services, so it doesn’t always solve the problem. There are several issues you can ask questions about, including:
- When purchasing products from overseas. Marketplace Lazada makes it easy to buy not only local products, but also products from abroad. Sometimes, when you buy this product abroad, you may encounter problems such as it does not arrive or your order is canceled. You can ask Customer Care directly.
- When you do a top-up. Lazada also has a top-up service. Usually, customers who file complaints are triggered because the top-up does not come in. If you don’t get the top-up within 1X24 hours, you can contact Lazada Live Chat.
- Product return issues. In buying and selling activities, it is not always possible to get a seller who is really perfect in the processing of orders, sometimes we have to discover that the order is not appropriate or the goods sent are not appropriate, if so you can directly contact customer care from Lazada.
- Problems with the exchange of goods. As a buyer, you should be impatient if the product you purchased is not appropriate and you have to wait for the product to change. If a quick response is required for the exchange of goods, you can immediately contact customer care so that a note is passed to Telka to speed up the resolution of the problem.
Hint Gar problem quickly solved with Lazada Live Chat
Contacting live chat from Lazada can be done very easily, but you definitely want to solve the problem quickly and even properly. In fact, in order to quickly resolve the issues related to this booking, here are some tips you can do:
- Describe the problem in detail. Make sure that Customer Care is well aware of the problem you are having, and do not explain the problem little by little as the complaint will be longer and longer later.
- Add an image when you file a complaint. It’s a bit cumbersome, but by adding images that are relevant to your concerns, Lazada’s Customer Care Live Chat will be easier to understand and you’ll be able to see it right away. Therefore, please add images when filing a complaint.
- Make sure your Internet network is in good condition. Before contacting customer care, be sure to come back if you have a good internet network. Thus, you can stay connected to customer care until the issue is resolved.
- When complaining, don’t omit words to avoid misunderstanding. Because you want to send a message quickly, you may use abbreviations even though they can be misleading. Therefore, avoid omitting the message.
The live chat feature offered by Lazada is of course very useful and does not cost any money in particular, and problems can be solved quickly and very well. Therefore, if you have any problems with ordering products, please contact Lazada Live Chat immediately.